Shipping & Returns

 

 

HAVE A RETURN OR EXCHANGE?

PLEASE GO TO RETURNS.SIMONMILLERUSA.COM 


US SHIPPING

UPS GROUND - FREE 
UPS 2ND DAY AIR - $25

PLEASE ALLOW 2-3 BUSINESS DAYS ONCE YOUR ORDER IS PLACED FOR YOUR ORDER TO BE SHIPPED. PLEASE NOTE WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS. 

INTERNATIONAL SHIPPING

$35 FLAT RATE, SHIPPED VIA DHL EXPRESS. FOR CANADIAN CUSTOMERS THE SHIPPING IS CALCULATED AT CHECKOUT. 

WE ARE NOT RESPONSIBLE FOR ADDITIONAL FEES UPON DELIVERY IF YOU CHOOSE TO NOT PAY DUTIES AND TAXES AT CHECKOUT.

 

RETURN POLICY

WE ACCEPT RETURNS ON ALL FULL PRICE BAGS WITHIN 7 DAYS OF DELIVERY DATE. CLOTHING, JEWELRY, AND SHOES ARE ACCEPTED WITHIN 14 DAYS OF DELIVERY DATE. THE MERCHANDISE MUST BE RETURNED IN THE EXACT CONDITION IN WHICH IT WAS SHIPPED IN ORDER TO RECEIVE A REFUND. SHIPPING CHARGES FOR RETURNS/EXCHANGES ARE NOT CREDITED UNLESS THE MERCHANDISE HAS A DEFECT. FOR US ORDERS, COMPLIMENTARY RETURN SHIPPING IS PROVIDED FOR ELIGIBLE ITEMS. 

TO INITIATE THE RETURN OR EXCHANGE PROCESS PLEASE GO TO RETURNS.SIMONMILLERUSA.COM

INTERNATIONAL ORDERS ARE FINAL SALE ONLY AND MAY NOT BE RETURNED OR EXCHANGED. SIMON MILLER IS NOT RESPONSIBLE FOR INTERNATIONAL SHIPMENTS LOST IN TRANSIT. 

ITEMS MARKED "FINAL SALE" CANNOT BE RETURNED OR EXCHANGED. ORDERS PLACED DURING SALES/PROMOTIONS ARE FINAL SALE. 

 

REFUNDS

ALL RETURNS OF FULL-PRICE ITEMS THAT ARE SHIPPED BACK WITHIN THE SPECIFIED PERIOD IN ACCEPTABLE CONDITION (E.G., UNWORN, UNALTERED, WITH ORIGINAL TAGS, ETC.) WILL BE REFUNDED TO THE ORIGINAL FORM OF PAYMENT. DISCOUNTED MERCHANDISE IS NOT ELIGIBLE FOR A REFUND (NOT INCLUDING WELCOME DISCOUNTS). YOU WILL RECEIVE AN E-MAIL CONFIRMING WHEN THE REFUND IS ISSUED, AND THE REFUND WILL PROCESS BACK TO YOUR ORIGINAL PAYMENT METHOD IN 3-5 BUSINESS DAYS.

PLEASE ALLOW UP TO 14 BUSINESS DAYS FROM THE TIME YOUR RETURN IS RECEIVED FOR YOUR REFUND TO BE PROCESSED. PLEASE NOTE ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE. IF YOUR ORDER HAS BEEN SENT TO A DESTINATION WITHIN CALIFORNIA, ALL SALES TAXES WILL BE REFUNDED.

PLEASE NOTE THAT ITEMS THAT HAVE BEEN PRICE ADJUSTED ARE INELIGIBLE FOR A RETURN.

 

NEED HELP?

PLEASE EMAIL SHOP@SIMONMILLERUSA.COM. 

 

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