Extended holiday return/exchange windows to 30 days from delivery date, from all orders placed 10/31/2023 to 1/1/2024.
For U.S. orders only (excludes Puerto Rico, Alaska, Guam, and Hawaii), we accept returns and/or exchanges on all full price/eligible items within 14 days of delivery date.
For international orders, we only allow exchanges on all full price/eligible items within 14 days of delivery date. please contact customer service at SHOP@SIMONMILLERUSA.COM
We are happy to price match a third party vendor’s markdowns/promos of up to 50% off the original retail price. Please note that the item(s) must be available in the same size and color in both locations to be eligible. Price Matches will only be granted within (7) days of the original purchase.
Once your return is in transit, you should receive a store credit/gift card in your email inbox. Please be sure to check your junk / spam folders.
Yes ! International shipping is currently available WORLDWIDE from SIMONMILLER via various carriers (depending on country).
Customer has the option at checkout to pay taxes and duties or to pay upon arrival of your order (depending on country).
You will receive an email confirmation at the time you place your order. Each time your order status changes, you will receive an email notification. If you have created an account, you can also check the status of your order by logging into your account and viewing your order history. (If you don't receive an email, we highly recommend checking your spam folders.)
Once your order has been submitted, we have limited ability to make modifications. We will try our best to accommodate, however we cannot guarantee these changes will be made after your order is submitted. Please email SHOP@SIMONMILLERUSA.COM as soon as possible with any modification or cancellation requests.
No, we currently do not ship to P.O. Boxes.
We stand behind our products.
If you receive a damaged item from simonmillerusa.com, we do apologize ! Please email SHOP@SIMONMILLERUSA.COM right away.
If you are interested in a gift card, please click here
General size guides are located here. For product specific size guidance please reference the product pages under sizing.
Our shoe sizing is in EU/IT.