SIMONMILLER

Shipping and Returns

 

 

SHIPPING

U.S. SHIPPING ONLY

FEDEX GROUND - FREE 
FEDEX 2ND DAY AIR - $25 (*order cut off time is 11AM PST, any orders placed after will ship out the following business day)
FEDEX STANDARD OVERNIGHT - $35 (*order cut off time is 11AM PST, any orders placed after will ship out the following business day)


PLEASE ALLOW 2-3 BUSINESS DAYS ONCE YOUR ORDER IS PLACED FOR YOUR ORDER TO BE SHIPPED (ONLY PERTAINS TO GROUND SHIPMENT ORDERS). PLEASE NOTE WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS. 

INTERNATIONAL SHIPPING ONLY

$35 FLAT RATE, SHIPS VIA FEDEX INTERNATIONAL.

THE FLAT RATE EXCLUDES TAXES AND DUTIES. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL TAXES AND DUTIES UPON DELIVERY

 

 

RETURN & EXCHANGE POLICY

U.S. ORDERS ONLY

WE ACCEPT RETURNS/EXCHANGES ON ALL FULL PRICE ITEMS, THIS INCLUDES BAGS, CLOTHING, JEWELRY, SHOES, SWIM, AND CASA GOODS (EXCLUDES VINTAGE CASA PRODUCTS) WITHIN 14 DAYS OF DELIVERY DATE

THE MERCHANDISE MUST BE RETURNED IN THE EXACT CONDITION IN WHICH IT WAS SHIPPED IN ORDER TO RECEIVE A FULL REFUND. SHIPPING CHARGES FOR RETURNS/EXCHANGES ARE NOT CREDITED.

IF YOU RECEIVE A DAMAGED OR WRONG ITEM, PLEASE CONTACT SHOP@SIMONMILLERUSA.COM IMMEDIATELY UPON RECEIVING. IF YOU RETURN WITHOUT CONTACTING US WE MAY REFUSE THE RETURN.

FOR ELIGIBLE U.S. ORDERS, WE OFFER ONE COMPLIMENTARY RETURN/EXCHANGE SHIPPING LABEL PER ORDER.

TO INITIATE A RETURN OR EXCHANGE PLEASE GO TO RETURNS.SIMONMILLERUSA.COM

 

INTERNATIONAL ORDERS ONLY

ALL INTERNATIONAL ORDERS ARE CONSIDERED FINAL SALE  AND MAY NOT BE RETURNED OR EXCHANGED AT ANYTIME.

SIMON MILLER IS NOT RESPONSIBLE FOR INTERNATIONAL SHIPMENTS LOST IN TRANSIT. 

 

FINAL SALE PRODUCTS

ITEMS MARKED "FINAL SALE" CANNOT BE RETURNED OR EXCHANGED AT ANYTIME. 

All SALES MADE WITH CODE: EXTRA20 (4th of JULY SALE) ARE CONSIDERED FINAL SALE .

 

REFUNDS 

ALL RETURNS OF FULL-PRICE ITEMS THAT ARE SHIPPED BACK WITHIN THE SPECIFIED PERIOD IN ITS' ORIGINAL CONDITION (E.G., UNWORN, UNALTERED, WITH ORIGINAL TAGS, ETC.) WILL BE REFUNDED TO THE ORIGINAL FORM OF PAYMENT.

FINAL SALE PRODUCTS ARE NOT ELIGIBLE FOR A REFUND.

PLEASE ALLOW UP TO 14 BUSINESS DAYS FROM THE TIME YOUR RETURN IS RECEIVED FOR YOUR REFUND TO BE PROCESSED. ALL REFUNDS WILL BE PROCESSED TO YOUR ORIGINAL FORM OF PAYMENT. WE DO NOT CREDIT SHIPPING COSTS.

IF YOUR ORDER HAS BEEN SENT TO A DESTINATION WITHIN CALIFORNIA, ILLINOIS, NEW JERSEY, AND NEW YORK ALL SALES TAXES WILL BE REFUNDED.

 

NEED FURTHER ASSISTANCE? 

PLEASE EMAIL SHOP@SIMONMILLERUSA.COM

 

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