Shipping and Returns

 

 

SHIPPING

U.S. SHIPPING ONLY

UPS GROUND - FREE 
UPS 2ND DAY AIR - $25 (*order cut off time is 12pm PST, any orders placed after will ship out the following business day)

PLEASE ALLOW 2-3 BUSINESS DAYS ONCE YOUR ORDER IS PLACED FOR YOUR ORDER TO BE SHIPPED. PLEASE NOTE WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS. 

INTERNATIONAL SHIPPING ONLY

$35 FLAT RATE, SHIPS VIA UPS INTERNATIONAL.

THE FLAT RATE EXCLUDES TAXES AND DUTIES. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL TAXES AND DUTIES UPON DELIVERY

 

 

RETURN & EXCHANGE POLICY

U.S. ORDERS ONLY

WE ACCEPT RETURNS/EXCHANGES ON ALL FULL PRICE ITEMS, THIS INCLUDES BAGS, CLOTHING, JEWELRY, SHOES, AND CASA GOODS (EXCLUDES VINTAGE CASA PRODUCTS) WITHIN 14 DAYS OF DELIVERY DATE

THE MERCHANDISE MUST BE RETURNED IN THE EXACT CONDITION IN WHICH IT WAS SHIPPED IN ORDER TO RECEIVE A FULL REFUND. SHIPPING CHARGES FOR RETURNS/EXCHANGES ARE NOT CREDITED.

FOR ELIGIBLE U.S. ORDERS, ONE COMPLIMENTARY RETURN/EXCHANGE SHIPPING LABEL WILL BE PROVIDED.

TO INITIATE A RETURN OR EXCHANGE PLEASE GO TO RETURNS.SIMONMILLERUSA.COM

 

INTERNATIONAL ORDERS ONLY

ALL INTERNATIONAL ORDERS ARE CONSIDERED FINAL SALE  AND MAY NOT BE RETURNED OR EXCHANGED AT ANYTIME.

SIMON MILLER IS NOT RESPONSIBLE FOR INTERNATIONAL SHIPMENTS LOST IN TRANSIT. 

 

FINAL SALE PRODUCTS

ITEMS MARKED "FINAL SALE" CANNOT BE RETURNED OR EXCHANGED AT ANYTIME. 

 

REFUNDS 

ALL RETURNS OF FULL-PRICE ITEMS THAT ARE SHIPPED BACK WITHIN THE SPECIFIED PERIOD IN ITS' ORIGINAL CONDITION (E.G., UNWORN, UNALTERED, WITH ORIGINAL TAGS, ETC.) WILL BE REFUNDED TO THE ORIGINAL FORM OF PAYMENT.

FINAL SALE PRODUCTS ARE NOT ELIGIBLE FOR A REFUND.

PLEASE ALLOW UP TO 14 BUSINESS DAYS FROM THE TIME YOUR RETURN IS RECEIVED FOR YOUR REFUND TO BE PROCESSED. ALL REFUNDS WILL BE PROCESSED TO YOUR ORIGINAL FORM OF PAYMENT. WE DO NOT CREDIT SHIPPING COSTS.

IF YOUR ORDER HAS BEEN SENT TO A DESTINATION WITHIN CALIFORNIA, ALL SALES TAXES WILL BE REFUNDED.

 

NEED FURTHER ASSISTANCE? 

PLEASE EMAIL SHOP@SIMONMILLERUSA.COM

 

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