RETURN & EXCHANGE POLICY

U.S. ORDERS ONLY

STANDARD RETURN & EXCHANGE POLICY

WE ACCEPT RETURNS/EXCHANGES ON ALL FULL-PRICE ITEMS, THIS INCLUDES BAGS, CLOTHING, JEWELRY, SHOES, SWIM, AND CASA GOODS (EXCLUDES VINTAGE CASA PRODUCTS) WITHIN 14 DAYS OF THE DELIVERY DATE. 

NOTE THAT RETURN LABELS ARE NOT PROVIDED FOR ORDERS SHIPPING TO PUERTO RICO, ALASKA & HAWAII. CUSTOMERS FROM THESE STATES MUST SHIP AT THEIR OWN COST.

SHOES CAN BE TRIED ON BUT AT HOME WITH SOFT SURFACES AND CAN NOT BE WORN OUTSIDE.

SWIM LINERS MUST NOT BE REMOVED TO BE ACCEPTED FOR RETURNS.

THE MERCHANDISE MUST BE RETURNED IN THE EXACT CONDITION IN WHICH IT WAS SHIPPED IN ORDER TO RECEIVE A FULL REFUND. SHIPPING CHARGES FOR RETURNS/EXCHANGES ARE NOT CREDITED.

ALL ORDERS PLACED WITH A WELCOME OFFER (10% OFF) ARE CONSIDERED FULL-PRICE ORDERS AND ARE ELIGIBLE FOR RETURNS FOR FULL REFUNDS.

IF YOU RECEIVE A DAMAGED OR WRONG ITEM, PLEASE CONTACT SHOP@SIMONMILLERUSA.COM IMMEDIATELY UPON RECEIVING IT. IF YOU RETURN WITHOUT CONTACTING US WE MAY REFUSE THE RETURN.

IF DAMAGED AFTER CUSTOMER WEAR, WE WILL MAKE OUR BEST RECOMMENDATION TO ASSIST BUT WE DO NOT REPLACE OR REFUND WORN OR USED MERCHANDISE WITHIN REASON

WE DO NOT ACCEPT RETURNS PURCHASED FROM ANOTHER RETAILER. WE RECOMMEND THAT CUSTOMERS REACH OUT TO THE RETAILER DIRECTLY.

FOR ELIGIBLE U.S. ORDERS, WE OFFER ONE COMPLIMENTARY RETURN/EXCHANGE SHIPPING LABEL PER ORDER. NOTE THAT RETURN LABELS ARE NOT PROVIDED FOR ORDERS SHIPPING TO PUERTO RICO, ALASKA & HAWAII. CUSTOMERS FROM THESE STATES MUST SHIP AT THEIR OWN COST.

TO INITIATE A RETURN OR EXCHANGE PLEASE GO TO RETURNS.SIMONMILLERUSA.COM. 

ALL RETURNS AND EXCHANGES MUST HAVE A PACKING SLIP AND ONLY OF ITEMS THAT HAVE BEEN AUTHORIZED IN OUR RETURNS PORTAL. ANY NON-AUTHORIZED RETURNS WILL BE REFUSED OR RETURNED TO THE SENDER.

 

INTERNATIONAL ORDERS ONLY

ALL INTERNATIONAL ORDERS ARE CONSIDERED FINAL SALES AND MAY NOT BE RETURNED OR EXCHANGED AT ANY TIME.

SIMON MILLER IS NOT RESPONSIBLE FOR INTERNATIONAL SHIPMENTS LOST IN TRANSIT HOWEVER, WE ARE HERE TO ASSIST AS MUCH AS WE CAN IN FILING LOST CLAIMS.

FINAL SALE PRODUCTS

ALL ITEMS MARKED "FINAL SALE" ON PRODUCT PAGES ARE CONSIDERED FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. 

PRODUCTS WHERE PRICES ARE MARKED DOWN ("ON SALE") WITHOUT ANY "FINAL SALE" TAG ARE ONLY ELIGIBLE FOR STORE CREDITS OR EXCHANGES.

ALL ORDERS PLACED WITH CODE: CELEBRATEYOU ARE ONLY ELIGIBLE FOR STORE CREDITS OR EXCHANGES ONLY.