FAQ (old)
For customer service inquires please contact shop@simonmillerusa.com
SIZE GUIDE
The following is a size guideline for SIMON MILLER. Any additional sizing information will be noted in the description for each item. We’ve provided this reference to help you find the best fit, but should you have additional questions, please contact shop@simonmillerusa.com.
READY TO WEAR
| SIMON MILLER SIZING | STANDARD SIZING |
|---|---|
| 0 | X-SMALL |
| 1 | SMALL |
| 2 | MEDIUM |
| 3 | LARGE |
| 4 | X-LARGE |
| 5 | XX-LARGE |
WOMEN’S DENIM
| MODEL | WAIST | RISE | INSEAM | ANKLE |
|---|---|---|---|---|
| W005 CROP | 26 | 8 1/4 | 25 | 19 1/8 |
| W006 WIDE | 26 | 10 3/4 | 26 1/2 | 19 3/8 |
| W009 SLIM BOOT | 26 | 9 3/4 | 32 | 6 3/4 |
| W009S SLIM SPLIT | 26 | 9 3/4 | 35 | 6 3/4 |
WOMEN'S SHOES
| EU | US | UK |
|---|---|---|
| 35 | 5 | 2 |
| 36 | 6 | 3 |
| 37 | 7 | 4 |
| 38 | 8 | 5 |
| 39 | 9 | 6 |
| 40 | 10 | 7 |
| 41 | 11 | 8 |
If between sizes, size up
MEN’S DENIM
| MODEL | WAIST | RISE | INSEAM | ANKLE |
|---|---|---|---|---|
| M001 NARROW | 31 | 10 | 32/34 | 13 1/2 |
| M002 SLIM | 31 | 10 | 32/34 | 15 |
| M005 CARPENTER | 31 | 11 3/4 | 32/34 | 19 |
RESTOCK NOTIFICATION
When you see a size option sold out click on "Email me when it's available" and a re-stock notification form appears. Simply enter your email address and we will send you an email as soon as stock for that particular item is replenished in your size and available for purchase. Unfortunately, we cannot guarantee that we will be able to re-stock any particular item. You will not receive any notice if we are unable to re-stock the style and size selected.
PAYMENT
SIMON MILLER accepts the following forms of payment:
Visa, Mastercard, American Express or Paypal
TAXES
Prices displayed on the website are exclusive of taxes. Sales tax will only be charged on orders shipped within the state of California.
PROMOTIONAL CODES
You may redeem your discount by entering it during the checkout process. You may not use more than one code at a time. You must have a valid credit card number at the time of checkout (for verification purposes), even if your code covers the entire cost of your purchase. All terms, conditions and policies – including our returns policy – still apply to orders in which a code has been applied. In case of a return, only the amount charged to a credit card is refundable, we cannot refund the discounted amount.
ORDER STATUS
You will receive email confirmation at the time you place your order. Each time your order is updated or your order status changes, you will be sent notification by email. If you have created an account, you can also check the status of your order by logging into your account and viewing your order history.
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to “shipped” and you can track your package by visiting UPS.com and providing the tracking number provided in your shipping confirmation email.
MODIFICATIONS
Once you have submitted your order, we have limited ability to make modifications. We will try our best to accommodate modifications to your order however; we cannot guarantee these changes will be made after your order is submitted. Please email shop@simonmillerusa.com as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.
PRICE ADJUSTMENTS
We offer price adjustments on items purchased at simonmillerusa.com that meet the ALL of the following conditions:
- The item was purchased within 7 days of the start of the markdown period.
- The item was purchased at full price and was not already discounted via other sales or promotions.
- The item purchased is still in stock on simonmillerusa.com in the same size and color at the time of the price adjustment request.
Please note that once a price adjustment has been issued, the item is ineligible for a return.
AVAILABILITY
We will honor your order within the limits of our available stock. In the event that any of the products ordered are not available in our inventory, you will be notified via email of any changes to your order availability. For partially delivered orders, you will only be charged for the items that are available. To the best of our ability, we will inform you of when you can expect your merchandise, as you may opt to keep or cancel your order.
ORDER PROCESSING
Orders are processed pending product availability. Orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day. For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Although we endeavor to ship all orders within one business day from processing completion, these times are provided as guidelines only. All orders are shipped from Los Angeles.
Please note: We do not offer Saturday delivery. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
DOMESTIC SHIPPING
SIMON MILLER ships directly to addresses within the USA.
Our prices are as follows:
- UPS Ground – Complimentary on orders over $150, $10 for orders under $150
- UPS 2nd Day Air – $25
Upon shipment, UPS Ground can take anywhere from 1 – 5 business days, depending on your proximity to our Los Angeles warehouse. For Next Business Day delivery, please ensure you place your order before 1pm EST Monday to Friday for delivery on the next business day between 9am and 5pm. Please email shop@simonmillerusa.com with questions or special requests.
INTERNATIONAL SHIPPING
SIMON MILLER calculates international shipping rates at checkout. Customers have the option to pay taxes and duties at checkout or not. SIMON MILLER does not cover for duties and taxes upon delivery. Shipping and duties (if applicable) are not refunded if the order is returned.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from SIMON MILLER via DHL Express. All shipping rates are calculated at checkout.
REFUSED SHIPMENTS
If you refuse any shipments from SIMON MILLER you remain responsible for all original shipping charges and the cost of returning the package to SIMON MILLER. We will subtract this amount from your merchandise refund, if any.
RETURN POLICY
SIMON MILLER has a 14-day return policy for full-price merchandise: any unwanted items must be shipped/postmarked within 14 days of receipt.
Return shipping is free for US based customers. If you wish to return, please email shop@simonmillerusa.com for authorization and a return label.
Items must be returned to us in original condition with tags attached and must be accompanied by the completed return form included on the bottom portion of your packing list..
In lieu of exchanges, simply return the items you wish to exchange, and create a new order for the desired items.
SIMON MILLER does not accept returns on any items purchased from any retailer other than simonmillerusa.com. We are happy to answer any questions related to SIMON MILLER products but are unable to process any returns, exchanges, credits or refunds for any product purchased outside of simonmillerusa.com.
Shipping and duties (if applicable) are not refunded.
RETURNING YOUR PURCHASE
- Fill out the returns form and include it inside the box.
- Place the prepaid return shipping label on the box over the prior delivery information.
- Drop your package at any UPS location. For location information, please visit www.ups.com and click “Contact UPS” and the bottom left of the screen.
- Or, to arrange a collection, please call UPS at 1-800-PICK-UPS (1-800-742-5877)
When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
Customers shipping returns with any method other than using the label provided by SIMON MILLER are responsible for all costs, fees and duties incurred through return shipment. All returns must include a return form in order to be processed. Please make note of your tracking number. SIMON MILLER cannot accept responsibility for any packages lost, stolen or damaged in transit. All return shipping must be pre-paid, we cannot accept CODs.
If you have any further questions, please contact shop@simonmillerusa.com for assistance.
QUALITY GUARANTEE
If an item received is classified as faulty and was received damaged, you must return it within 14 days. For concerns past this time period contact shop@simonmillerusa.com.
REFUNDS
All returns of full-price items that are shipped back within the 14-day time period in acceptable condition (e.g., unworn, unaltered, with original tags, etc.) will be refunded to the original form of payment. Discounted merchandise is not eligible for a refund. You will receive an e-mail confirming when the refund is issued. Please allow up to 14 days from the time your return is received for your refund to be processed. Please note original shipping costs are non-refundable. If your order has been sent to a destination within California, all sales taxes will be refunded.
GIFTS
If you have received a gift order and need to exchange your merchandise please contact shop@simonmillerusa.com to arrange an exchange.
DISCLAIMER
We reserve the right to reject any returns that do not comply with conditions above. If your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.